MBA 5110 Week 6 Managing Conflict in the Workplace -
Managers at all levels have to deal with conflict in the workplace. The extent to how well conflicts are resolved depends largely on how they are addressed. Carefully view
The “Workplace Conflict…A True Story” video to determine the factors surrounding the conflict and its cause. If possible, try to view the video with another peer or coworker in your organization. Once you have watched the video, have a brainstorming session with your peer to determine how you would resolve the conflict if you were the manager.
Imagine you have been asked to present a summary report to your boss regarding the incidents which led to the conflict. In your report, include the specific steps you took to resolve the issues and the impact on your employees. When preparing your report, also consider the following:
What actually caused the conflict?
Who was involved?
Why did the conflict continue for months?
What could have been done to avoid the problem?
Length: 3-4 pages not including the title and reference pages
Use the NCU library and/or other Internet sources to research your topic. Your assignment should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic. Your assignment should reflect scholarly writing and current APA standards. Use at least three (3) quality academic resources for this assignment. Note: Wikipedia and other similar websites do not qualify as academic resources. Be sure to adhere to Northcentral University's Academic Integrity Policy.
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