MKT 571 Week 5 Individual Assignment

MKT 571 Week 5 Quiz UOP New Tutorials

MKT 571 Week 5 Quiz UOP New Tutorials

 

1. What function does a company's public relations department perform when it promotes understanding of the organization through internal and external communications?

  • Press relations
  • Product publicity
  • Corporate communications
  • Counseling

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2. Rachel and Josh are on vacation in Hawaii. When they arrived at the hotel, they were offered chilled juice. Their check-in formalities were handled by the staff. When they entered their room, they saw that chocolates had been placed on the pillows and a flower arrangement on the table. The hotel's actions are an example of

  • customer lifetime value
  • customer value analysis
  • a customer touch point
  • customer perceived value

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3. Selective price cuts, intense promotional blitzes, and occasional legal action are commonplace in the strategic design of

  • a bypass attack
  • a frontal attack
  • an encirclement attack
  • guerilla warfare

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4. An insider trading crisis for an organization is what type of public relations crisis?

  • Intentional event
  • Unintentional event
  • Act of nature
  • Act of upheaval

5. Which of the following circumstances are best suited for the use of personal selling?

  • When there is minimal risk involved in buying or using the products
  • When the market has fewer and larger sellers
  • When prospective customers are spread across a wide geographic area
  • When the products used are simple and easy-to-use

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6. ________ is based on the premise that marketers can no longer use interruption marketing via mass media campaigns.

  • Database marketing
  • Relationship marketing
  • Internet marketing
  • Permission marketing

7. When Starbucks introduced its Tazo Tea line to bring in new customers who had never gone to Starbucks because they don't drink coffee, Starbucks was employing a ________ strategy.

  • new-market segment
  • geographical-expansion
  • market-penetration
  • niche identification

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8. ________ is finding the most cost-effective media to deliver the desired number and type of exposures to the target audience.

  • Copy testing
  • Media selection
  • Media scheduling
  • Content analysis

9. Total customer satisfaction is measured based on the relationship of

  • expected value and total customer benefit
  • past experience and present experience
  • perceived performance and expectation
  • advertised outcomes and real outcomes

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10. In order to help anticipate public relations crises it’s important to think about the possible events that could occur and the appropriate management response. This is often referred to as

  • preventative planning
  • imagining the risk
  • dreaming about the future
  • imagining the worst

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11. Which of the following equations accurately describes the total number of exposures (E) of an advertising message through a given medium?

  • E = reach * frequency * impact
  • E = frequency / reach
  • E = (reach * frequency) / impact
  • E = reach * frequency

12. TBS Bikes has recently introduced a series of bikes called Surami. The core positioning of TBS Bikes is "speed". Surami is a five-gear bike and, apart from speed, the company promises to include other features such as safety, good performance, and pollution control features. This describes the ________ of the bike.

  • value-delivery system
  • value proposition
  • total customer cost
  • customer-perceived value

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13. ________ is an aggressive maneuver where the firm attacks first, perhaps with guerrilla action, across the market, keeping everyone off balance.

  • Contraction defense
  • Flank defense
  • Preemptive defense
  • Position defense

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14. Mountain Dew is a brand known for sponsorships of adventure events such as snowboarding and skateboarding competitions. What is the most likely objective of Mountain Dew's sponsorship of these events?

  • To create perceptions of key brand image associations
  • To express commitment to the community or on social issues
  • To enhance corporate image
  • To entertain key clients or reward key employees

15. Which of the following statements correctly reflects a characteristic of public relations as a marketing communications tool?

  • Public relations communications can be prepared to appeal to the addressed individual.
  • Given their live, real-time quality, public relations tools are more actively engaging for consumers.
  • They incorporate some concession, inducement, or contribution that gives value to the consumer.
  • Public relations can reach prospects who prefer to avoid mass media and targeted promotions.

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16. Companies provide rewards to customers who buy often and in substantial amounts. These reward schemes are referred to as

  • quality programs
  • benefit programs
  • frequency programs
  • satisfaction programs

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17. When a consumer considers a product or service, he or she will choose whichever product or service delivers the highest

  • customer-perceived cost
  • customer-perceived value
  • customer equity
  • customer lifetime value

18. Which of the following benefits is offered by sales promotion tools?

  • They can reach prospects who prefer to avoid mass media and targeted promotions.
  • They are typically an indirect form of soft-sell and hence, better received by customers.
  • They allow buyers personal choices and encourage them to respond directly.
  • They incorporate some concession, inducement, or contribution that gives value to the consumer.

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19. When dealing with a public relations crisis, a _____ can be a useful online tool to communicate with internal stakeholders.

  • crisis site
  • public site
  • dark site
  • white site

20. Under which of the following conditions is the frequency the most important factor in media selection?

  • When there is high consumer resistance to the product
  • When going into undefined target markets
  • When launching infrequently purchased brands
  • When introducing flanker brands

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21. Which of the following factors forms the basis of assessing sponsorship activities through supply-side methods?

  • Extent of media coverage
  • Impact on sponsor’s bottom line
  • Consumers’ brand knowledge
  • Brand exposure reported by consumers

 

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1.    Which component of a marketing audit includes major developments in income,  prices, savings, and credit that affect the company?

·   Technological

·   Political

·   Economic

·   Cultural

2.  Marketers must see themselves as benefit providers. For example, when a shopper purchases new shoes, he or she expects the shoes to cover his or her feet and allow him or her to walk unobstructed. This is an example of what level in the consumer-value hierarchy?

·   Core benefit

·   Pure tangible product

·   Basic product

·   Potential benefit

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3.  What type of strategy consists of geographical pricing, price discounts and allowances, promotional pricing, and differentiated pricing?

·   Regular prices

·   Price adaptation

·   Altered pricing

·   Fixed pricing

4.  A company can learn a great deal by analyzing the degrees of brand loyalty. For example, ________ can show the firm which brands are most competitive with its own.

·   hard-core loyals

·   split loyals

·   shifting loyals

·   switchers

5.  Marketers need to identify the hierarchy of attributes that guide consumer decision making in order to understand different competitive forces and how these various sets get formed. This process of identifying the hierarchy is called ________.

·   market valuation

·   market estimation

·   brand association

·   market partitioning

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6.  Which of the following is a strategy that uses the manufacturer’s sales force, trade promotion money, or other means to induce intermediaries to carry, promote, and sell the product to end users?

·   Strategic plan

·   Lock strategy

·   Push strategy

·   Pull strategy

7.  What are the four characteristics of a marketing audit?

·   Simple, unique, randomly, and exclusive

·   Announced, semi-annually, dependent, and perpetual

·   Comprehensive, systematic, independent, and periodic

·   Dependent, non-comprehensive, quarterly, and unannounced

8.  ABC Technology is nearing completion on their product and market research has discovered a competitor is also close to launching a similar product. ABC has decided launch before their competition, this is called ________.

·   first entry

·   parallel entry

·   late entry

·   early entry

9.  What can enhance the value of Web-based shopping experiences to serve as personal shopping assistants or Web-site guides?

·   E-mail

·   Avatars

·   Tablets

·   Smartphones

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Through its cutting-edge point-of-sale inventory, management technology, and highly efficient shipping practices, Wal-Mart is able to keep its inventory expenditure extremely low and to pass these savings on to consumers in the form of low prices. Wal-Mart’s strategy is best described as ________.

·   Overall cost leadership

·   market development

·   integrative growth

·   differentiation

11.  If the Ford GT is designed to accelerate to 50 miles per hour within 10 seconds, and every Ford GT coming off the assembly line does this, the model is said to have high ________.

·   compatibility

·   durabilitybmw

·   interoperability

·   conformance quality

12.  Which control should periodically reassess its approach to the marketplace with a good marketing audit?

·   Marketing control

·   Ethical control

·   Performance control

·   Strategic control

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13.  What is the perceived monetary value of the bundle of economic, functional, and psychological benefits customers expect from a given market offering because of the product, service, people, and image?

·   Total management benefit

·   Complete marketing benefit

·   Total customer benefit

·   Ultimate service benefit

14.  With ________ as a target market strategy, the firm concentrates on serving many needs of a particular customer group.

·   market specialization

·   product specialization

·   selective specialization

·   single-segment concentration

15.  Which of the following can induce a firm to expand into the international arena?

·   A saturated foreign market

·   Cater to a domestic mass market

·   High income level of domestic consumers

·   A saturated domestic market

16.  The effect of exposures on audience awareness depends on the following three factors:

·   space, communication, and advertisements

·   reach, frequency, and impact

·   distance, timing, and focus

·   height, length, and width

17.  2Wheels conducts exhaustive customer surveys to discover customer preferences and attitudes towards the brand. Sally uses cluster analysis to classify the data and help the company determine the trends in the information. Sally is using the technique of ________.

·   data marketing

·   data governance

·   data accumulation

·   data mining

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18.  A music school in Boyles Height, LA, specializes in teaching the guitar and the violin. After a spurt in growth and a few successful years, the school is experiencing a slowdown in sales and stability in its profits due to an increase in competition. The school is in the ________ stage of its life cycle.

·   decline

·   maturity

·   obsolescence

·   growth

19.  A firm must know where to position its product based on price and ________.

·   region

·   quality

·   promotional efforts

·   communication

20.  The ability to meet humanity’s needs without harming future generations is now a top priority in most corporate agenda________.

·   righteousness

·   rules

·   ethics

·   sustainability 

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21.  What type of control focuses on measuring a company’s products territories, customer groups, segments, trade channels, and order sizes to help expand or eliminate any products or marketing activities?

·   Activity

·   Profitability

·   Solvency

·   Efficiency 

22.  Another basis for decision-making is referred to as ________.

·   ethical practices

·   situational ethics

·   ethical dilemmas

·   correct ethics 

23.  BMW's "The ultimate driving machine," American Express' "Don't leave home without it," New York Times' "All the news that's fit to print," and AT&T's "Reach out and touch someone" are all examples of ________.

·   brand slogan

·   brand personality

·   brand vision

·   brand mission 

24.  Which method identifies the effect sponsorship has on consumers brand knowledge?

·   Demand-side method

·   Pricing method

·   Supply-side method

·   Positioning method 

25.  A social definition of marketing says ______.

·   a company should focus exclusively on achieving high production efficiency, low costs, and mass distribution to facilitate the broadest possible access to the company’s products

·   marketing is the process of extracting maximum value from consumers to facilitate corporate growth

·   marketing is the process by which individuals and groups obtain what they need and want through creating, offering, and freely exchanging products and services of value with others

·   effective marketing requires companies to remove intermediaries to achieve a closer connection with direct consumers 

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26.  Prestige LLC, a small company that manufactures specialty cereals and energy bars, wants to launch a "green marketing" program in response to heightened consumer awareness about environmental issues. What should the company do to maximize the program's chances of being successful?

·   Emphasize benefits to the consumer rather than environmental benefits.

·   Explain the rules and regulations laid out by governmental agencies to protect the environment.

·   Demonstrate that the products will benefit both customers and the society in the long-term.

·   Focus on the efforts and costs incurred by the company to bring these "green" products to consumers. 

27.  The marketing manager needs to know the cost of the research project before approving it. During which stage of the marketing research process would such a consideration most likely take place?

·   Step 1 – defining the problem

·   Step 2 – developing the research plan

·   Step 4 – analyzing the information

·   Step 5 – drafting the report 

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28.            New-to-the-world products are ________.

·   new product enhancements that supplement established products

·   existing products that are targeted to new geographical markets

·   new products that create an entirely new market

·   low-cost products designed to obtain an edge in highly competitive markets 

29.  _______ is an approach that considers different ethnic and cultural segments require targeted marketing campaigns and tactics.

·   Ethnic-based marketing

·   Diversity marketing

·   Multicultural marketing

·   Specialized marketing 

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30.  The three guidelines for anticipating management reactions are (1) prior to the crisis during normal day-to day operations, (2) at the moment some event triggers the crisis, and (3) during the crisis situation that triggers the event. These guidelines are the stages for ________.

·   decision making

·   provoking solutions

·   crisis management

·   problem-solving

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This article covers the topic for the University Of Phoenix MKT 571 Final Exam. The author is working in the field of education from last 5 years. This article covers the basic of MKT 571 Final Exam Assignment from UOP. Other topics in the class are as follows:

 

MKT 571 Week 6 Final Exam

MKT 571 Final Exam

 

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