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BUS 508 Week 6 Chapter 9 Practice Quiz

BUS 508 Week 6 Chapter 9 Practice Quiz

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BUS 508 Week 6 Chapter 9 Practice Quiz -

Question 1

 ________ is the type of listening, the receiver tries to catch the speaker in a mistake or contradiction.

Answer

  • Cynical or defensive listening
  • Offensive listening
  • Polite listening
  • Active listening

 

Question 2

Effective written communication reflects its audience, the channel carrying the message, and the appropriate degree of formality.

Answer

  • True
  • False

 

Question 3

E-mails on company servers can be used as evidence in a legal case or disciplinary action.

Answer

  • True
  • False

 

Question 4

________ is a very effective communication channel, especially for delivering straightforward messages and information.

Answer

  • Faxing
  • E-mail
  • Chatting
  • Calls

 

Question 5

A familiar example of an informal channel is the ________, an internal channel that passes information from unofficial sources.

Answer

  • Gossip
  • Grapevine
  • E-mail
  • Spin

 

Question 6

Learning how to be an active listener is not an especially important goal for business leaders because effective communication is essential to their role.

Answer

  • True
  • False

 

Question 7

________ focuses on problem-related differences of opinion, and reconciling these differences strongly improves team performance.

Answer

  • Cognitive conflict
  • Affective conflict
  • Basic conflict
  • Developing conflict

 

Question 8

Communication in  ________ tends to rely on explicit written and verbal messages.

Answer

  • High-context cultures
  • Low-context cultures
  • Semi-context cultures
  • Middle-context cultures

 

Question 9

A formal communication channel carries messages that flow within the chain of command structure defined by an organization.

Answer

  • True
  • False

 

Question 10

________ is a meaningful exchange of information through messages transmitted between an organization and its major audiences, such as customers, suppliers, other firms, the general public, and government officials.

Answer

  • Internal communication
  • Global communication
  • Open communication
  • External communication

 

Question 11

________ is the average level of ability, experience, personality, or any other factor on a team.

Answer

  • Team size
  • Team level
  • Team diversity
  • Team cohesiveness

 

Question 12

 ________ occurs when one person or group’s needs do not match those of another, and attempts may be made to block the opposing side’s intentions or goals.

Answer

  • Norm
  • Clarity
  • Cohesiveness
  • Conflict

 

Question 13

A work team empowered with the authority to decide how its members complete their daily tasks is called a ________.

Answer

  • Work teams
  • Problem-solving teams
  • Self-managed team*
  • Cross-functional team

 

Question 14

 ________ is the extent to which members feel attracted to the team and motivated to remain part of it.

Answer

  • Team cohesiveness
  • Team level
  • Team size
  • Team diversity

 

Question 15

Managers spend a lot of time engaged in oral communication, both in person and on the phone.

Answer

  • True
  • False

 

Question 16

A ________ is a group of people with certain skills who are committed to a common purpose, approach, and set of performance goals.

Answer

  • Corporation
  • Partnership
  • Sole proprietor
  • Team

 

Question 17

Team diversity is an important consideration for teams that must complete a wide range of different tasks or particularly complex tasks.

Answer

  • True
  • False

 

Question 18

Ongoing, effective communication does not ensure that team members perceive each other accurately, understand what is expected of them, and obtain the information they need.

Answer

  • True
  • False

 

Question 19

________ are rights to buy a specified amount of company stock at a given price within a given time period.

Answer

  • Stock options
  • Employee stock ownership plans
  • Employee benefits
  • Granting pay increases

Question 20

________ are groups of geographically or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Answer

  • Virtual teams
  • Work teams
  • Problem-solving teams
  • Self-managed teams

 

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